Behind-the-Scenes at a Remote Back Office in Romania

Have you been considering outsourcing your company’s data processing or back office tasks but find outsourcing a bit of a mystery? Perhaps it’s time to take the step toward Back office outsourcing And what better place to start than with our remote team in Romania?

A Growing Trend in Outsourcing

In today’s world, companies are increasingly choosing outsourcing to ensure business continuity, cost efficiency, and to mitigate geopolitical risks. Near shore Back office outsourcing presents an attractive alternative to offshore outsourcing, with more organizations consciously opting to keep their outsourced activities within Europe rather than far-off locations like Asia.

But how does nearshore outsourcing work with us? Let us take you on a virtual journey to Romania. In our three shared service centers—two in Galati and one in Tecuci—you’ll find our remote team of over 400 dedicated employees.

Why Romania?

Galati, a bustling university city where industry and education intersect, is home to our main offices. This vibrant city of 300,000 residents offers a wealth of young talent—well-educated and motivated to work with us. Galati is also renowned for the impressive Damen Shipyards, a symbol of craftsmanship and innovation.

Specialized Tasks for Diverse Clients

Our departments are carefully structured, each focused on specific tasks and clients. For many logistics companies, our colleagues handle a wide range of tasks, from forwarding and transportation to financial administration. They manage order processing, track & trace, invoicing, and more, all within strict service level agreements.

Real-Time Processing

In our invoice and order processing department, large batches of documents are handled daily for various clients. Some clients even require real-time processing, where our team begins working immediately upon receiving an invoice or order to ensure it is returned as quickly as possible.

But what truly makes our team special? Our supervisors play a crucial role in this. They act as central points of contact and form the bridge between our team and the client. With their wealth of experience, they manage all exceptions across numerous back-office activities, ensuring smooth operations and proactively identifying opportunities to optimize our services.

Supporting a Wide Range of Industries

Whether you operate in logistics, finance, IT, or retail, our remote team supports a wide array of business processes. At DataMondial, we prioritize personal connections. Our colleagues in Romania are not faceless entities but highly committed professionals who strive for top-quality results and client satisfaction.

To top it all off, we are ISO 27001 certified and GDPR-compliant, giving you peace of mind when working with us.

Discover the Benefits of a near shore team for Back office outsourcing

Curious about what nearshore outsourcing can do for your business? Don’t hesitate to reach out and explore the possibilities!