Taking over back office activities

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For a large logistics service provider with offices in the European seaports, DataMondial takes care of the logistics back-office activities, such as processing (complex) files.

Our approach

We work with a permanent team and a dedicated supervisor to ensure continuity and quality. Our team takes over large quantities of processes and files. Some examples are:

  • more than 26.000 shipping instructions
  • 9.000 import orders
  • 20.000 Track & Trace checks
  • 150.000 transport invoices checks
  • 5.000 train bookings
  • more than 80.000 container repair approvals

Finding a good solution in a time when it is becoming increasingly difficult to find and retain good logistics staff.

More information

Interested about the possibilities for your company? Check out our services or contact us.

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Real-time order processing

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For a German wholesaler specialised in construction materials, DataMondial performs real-time order processing. The order processing time is no more than 2 hours, even during peak hours and with inconsistent order formats.

Our approach

For this assignment, a complex instructional book is our working tool. This client has a very wide range: tools, fittings, hardware, fixing materials, welding technology, garden tools, security technology, industrial technology and factory equipment. There is a wide variety of customers and there are inconsistent order formats. Tight agreed delivery times and order peak hours make this process even more challenging. DataMondial is able to achieve a processing time of 1 to 2 hours, even during peak hours, in a short time. The client is unburdened and can focus on the logistics delivery process, stock management and purchasing policy.

More information

Interested about the possibilities for your company? Check out our services or contact us.

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Keeping shipment status up to date

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For an international logistics provider in intermodal transport of different types of liquid and dry bulk products, DataMondial keeps the status of shipments up to date. Through live system updates, any unforeseen changes become known to all parties involved in real time. This optimises the logistical communication between customer and suppliers.

Our approach

Depending on the origin, destination and available routes, the appropriate modalities are chosen. Highly trained employees with in-depth process knowledge and a permanent team leader guarantee continuity and quality. Every day, we handle large volumes of logistics documents and e-mails, schedule changes, tracking and tracing. A few examples of what we process annually are:

  • 220.000 items in the mailbox
  • 50.000 Track & Trace checks
  • 2.200 scheduled updates
  • 14.000 booking confirmations

DataMondial offers business continuity and cost savings. No matter how optimal the automation is, logistics back-office experts are still needed.

More information

Interested about the possibilities for your company? Check out our services or contact us.

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Processing Bill of Lading documents

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For a medium-sized shipping company, DataMondial processes Bill of Lading documents. By outsourcing data entry to DataMondial, it provides the shipping company with cost savings of up to 50%.

Our approach

We work with a dedicated team. The process is adjusted where necessary based on built-in evaluation moments. The client does not need to keep investing time in target training with staff turnover. DataMondial has taken over this training and makes sure the client does not notice staff turnover at all. Thanks to the correct processing at the shipping company, the draft Bill of Lading does not have to constantly go back and forth between forwarder and shipping company.

More information

Interested about the possibilities for your company? Check out our services or contact us.

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DataMondial is your partner for Business Process Outsourcing specialised in data processing and remote back-office support.

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