Super-Efficient Documentation Processing for Freight Forwarders

Freight forwarders handle a vast array of documents daily, including shipping instructions, draft Bills of Lading for maritime transport, airway bills for air freight, and various other forms of documentation for multimodal transport. Managing these documents is time-consuming and demands precision and expertise. Moreover, many forwarders face challenges such as:

• Staff shortages: The tight labor market often results in insufficient personnel.
• Repetitive tasks: Available staff spend significant time on monotonous, repetitive tasks, leading to dissatisfaction and high turnover rates.
• Peak workloads: Operational processes often struggle to cope with workload surges.

DataMondial supports freight forwarders with back-office and documentation processing. We offer:

1. Order Processing: We process orders swiftly and accurately, allowing customer service representatives to focus on exceptions rather than data entry.
2. Document Management: We handle shipping instructions, airway bills, and other documents, including identifying discrepancies and errors.
3. Track & Trace: We process tracking information and status updates, ensuring customers are always informed about the location and arrival times of their shipments.
4. Invoice Processing: We code and record purchase invoices, ensuring prompt and accurate financial handling.
5. Mailbox Management: We monitor your mailbox and filter important emails such as orders and customer inquiries, ensuring nothing is overlooked.

Why Choose DataMondial?

With over 15 years of experience in back-office support and data processing, DataMondial is the ideal partner for freight forwarders.

• Cost Savings: Outsourcing tasks reduces personnel costs and allows you to deploy your staff more efficiently.
• Quality and Reliability: Our employees are well-trained, work according to strict SLAs, and are ISO 27001 certified.
• Flexibility: We adapt to your processes and systems, ensuring you always maintain control.

Conclusion: Less Stress, More Focus

DataMondial helps freight forwarders operate more efficiently by taking over administrative and documentation burdens. This results in reduced stress for your employees, higher customer satisfaction, and greater focus on your core activities. Contact us to discover how we can support your business processes.

Interested in our services? Get in touch today for a non-obligatory consultation. Call us at +31 (0)10 442 18 78 or email info@datamondial.com.